1. What’s Covered

• Fabric flaws or failures.
• Stitching breakdowns.
• Malfunctioning zippers, snaps, buckles, or other hardware.
• Structural failures resulting from workmanship.

Coverage remains valid for the lifetime of the product (as reasonably determined by Nectrum) and applies only to the original purchaser.

2. What’s Not Covered

• Normal wear and tear (abrasions, fading, fraying, pilling, material fatigue).
• Accidental damage or misuse.
• Improper care (unapproved cleaning methods).
• Unauthorized repairs or modifications.
• Cosmetic damage that does not affect function.
• Lost or stolen items.
• Incidental or consequential damages.

3. How to File a Warranty Claim

1. Proof of Purchase: Your order number or receipt is required.
2. Contact Us: Email Nectrum Support at support@nectrumgear.com.
3. Include Details:
   • A brief description of the issue.
   • Clear photos of the product and the defect.
4. Resolution: Once reviewed and approved, we will repair or replace the item at our discretion. If the exact product is unavailable, a comparable replacement or store credit may be offered.

4. Additional Terms

• This warranty applies only to items purchased directly from Nectrum or authorized retailers.
• The warranty is non-transferable.
• Repairs or replacements do not extend the original warranty period.

Questions?

Our team is here to help. If you’re unsure whether your product issue qualifies, reach out to support@nectrumgear.com and we’ll guide you through it.